Mobile phone contracts catch consumers out, a government-funded advice service has stated.

Frank Shepherd, a spokesperson for Consumer Direct, is highlighting the importance of reading contracts thoroughly after the service has received a large volume of complaints about telecoms services.

Some 37 per cent of mobile phone providers offer "substandard services" judging from the complaints the body has received, Mr Shepherd notes.

And 15 per cent of people raising issues with the service about their mobile phone service pointed to omissions or misleading claims in the contract.

"We do always advise that before people get themselves into contracts, they should really understand what they're getting," says the Consumer Direct spokesperson.

Among the features people should look out for are the duration of the contract and any cancellation penalties, he adds.

A recent uSwitch.com study highlights the good deals available on loans for consumers who read the terms and conditions of a number of contracts thoroughly.
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